Last updated: August 11, 2026

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Aere platform, including aere.health and any associated mobile applications (“Service”), operated by Aere (“Aere,” “we,” “us”). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, accessing, or using Aere, you agree to be bound by these Terms and our Privacy Policy. If you are using Aere on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree to these Terms, you may not use the Service.

2. Eligibility

You must be at least 13 years old to use Aere. By using the Service, you represent that you are at least 13 years of age. Users under 18 must have parental or guardian consent. The Service is currently available to residents of the United States. We make no representations that the Service is appropriate or available in other jurisdictions.

3. Account Registration

You must register for an account to access most features. You agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@aere.health if you suspect unauthorized access to your account. Aere is not liable for losses resulting from unauthorized use of your account.

4. Subscription and Billing

Aere offers paid subscription plans. Current pricing is available at aere.health and shown at checkout. By subscribing, you agree to the pricing displayed at checkout. Prices may change with 30 days' notice to existing subscribers.

All paid subscriptions are processed through our payment processor. By providing payment information, you authorize Aere to charge your payment method on a recurring basis per your selected billing cycle. Subscriptions auto-renew unless cancelled before the renewal date. You may manage or cancel your subscription through your account billing settings at any time.

We offer a 30-day money-back guarantee: if you are not satisfied, contact us within 30 days of your initial charge for a full refund. You may cancel at any time, and your access will continue through the end of the period you have already paid for. Beyond the 30-day window, annual subscriptions are not refunded on a pro-rata basis except where required by applicable law. We reserve the right to modify subscription features and pricing with 30 days' notice to existing subscribers.

Usage Limits. Your subscription includes a generous monthly allowance of AI-powered intelligence features (such as interactive chat and generated briefs), sized so that normal personal use will not reach it. This allowance resets at the start of each billing month. Aere may apply reasonable limits to protect the Service and all users from excessive or automated use. If you reach your monthly allowance, additional AI-powered usage may be paused until your allowance resets. These limits exist to prevent abuse, not to restrict ordinary use.

5. Acceptable Use

You agree not to:

  • Upload documents you do not have the legal right to share
  • Upload anyone else's health records without their explicit written consent
  • Use the Service to provide health advice or clinical services to third parties
  • Attempt to reverse-engineer, scrape, or extract data from the platform through automated means
  • Circumvent any security or access control measure
  • Use the Service in any way that violates applicable laws, including HIPAA where applicable
  • Share your account credentials or allow others to access your account

6. Health Information Disclaimer

Aere is not a healthcare provider, medical practice, or clinical service. The Service is a software platform that helps you organize, visualize, and understand your own health data. Nothing on Aere constitutes medical advice, diagnosis, treatment recommendation, or a substitute for professional medical care.

Always consult a qualified healthcare provider before making any decisions about your health, medications, diet, or exercise. Never disregard professional medical advice or delay seeking it because of something you read on Aere. In a medical emergency, call 911 immediately.

7. AI-Generated Content

Aere uses AI technology to parse health records and generate insights. AI-generated content is informational only and may contain errors or inaccuracies. The accuracy of extracted biomarker data depends on the quality and format of the documents you upload. You should verify all AI-extracted data against your original documents. Aere is not liable for decisions made based on AI-generated insights.

8. Intellectual Property

The Aere platform, including its design, software, trademarks, and content, is owned by Aere and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

You retain ownership of all health records and documents you upload. By uploading content, you grant Aere a limited license to store, process, and analyze that content solely for the purpose of providing the Service to you.

9. Termination

You may terminate your account at any time through account settings. Aere may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or for any reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days post-termination, after which it will be permanently deleted subject to legal retention requirements.

10. Disclaimers of Warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. AERE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AERE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, HEALTH OUTCOMES, OR PROFITS, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. AERE'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO AERE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles. Any disputes arising from these Terms or your use of Aere shall be resolved exclusively in the state or federal courts located in Nevada, and you consent to personal jurisdiction in those courts.

13. Dispute Resolution

Before filing any formal legal action, you agree to contact Aere at support@aere.health to attempt to resolve the dispute informally. If the dispute cannot be resolved within 30 days, either party may pursue formal legal remedies as described in Section 12. Nothing in this section prevents either party from seeking injunctive relief in connection with a breach of intellectual property or confidentiality obligations.

14. Contact

Aere
Email: support@aere.health
Website: aere.health